We value feedback both positive and negative on all aspects of our work and services because we see this as important way to use to develop and change the way we do things. Positive feedback shows when we are doing things well and negative feedback can show where we are falling short of meeting needs.

We recognise that sometimes people may feel that the service they have received from us, or tried to receive from us, is unsatisfactory. If anyone is unhappy they have the right to complain, either formally or informally.

B C Cook Roofing Ltd takes complaints seriously. Each complaint is treated equally, will be investigated, and dealt with sensitively.  B C Cook Roofing Ltd will respond to complaints quickly.

Anyone using or trying to use B C Cook Roofing Ltd’s services can make a complaint. This includes potential, current and past users of the services.

However, B C Cook Roofing Ltd does not respond to anonymous or abusive complaints.

If you would like to provide feedback or make a complaint, you can contact us by e-mailing bccookroofingltd@gmail.com

In accordance with its duty under Section 2(3) of the Health and Safety at Work etc. Act 1974 and in fulfilling its obligations to both employees and the public who may be affected by its activities.

It is our aim to achieve a working environment which is free of work-related accidents and ill-health and to this end we will pursue continuing improvements from year to year.

We undertake to duties by:

• Identifying hazards in the workplace, assessing the risks related to them and implementing appropriate preventative and protective measures.

• Providing and maintaining safe work equipment.

• Establishing and enforcing safe methods of work.

• Recruiting and appointing personnel who have the skills, abilities and competence commensurate with their role and level of responsibility.

• Ensuring that tasks given to employees are within their skills, knowledge and ability to perform.

• Ensuring the technical competence is maintained through the provision of refresher training as appropriate.

• Promoting awareness of health and safety and of good practice through the effective communications of relevant information.

• Furnishing sufficient funds needed to meet these objectives.

All employees on their part are encouraged to contribute actively towards achieving a work environment that is free of accidents and ill health.

We hold public liability insurance, for further information please contact us.